1. Acceptance of Terms

These Terms of Service ("Terms") constitute a binding agreement between you and Sonicbrain Technologies Private Limited, doing business as Jango ("Company," "we," "us," or "our"), governing your use of our platform, websites, and services (collectively, the "Services").

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Services

Jango provides a cloud-based data analytics platform enabling users to connect data sources, query data using natural language, generate SQL queries, visualize results, and perform analytics functions using artificial intelligence technologies.

We may modify, suspend, or discontinue any aspect of the Services at any time without liability.

3. Eligibility and Account

You must be at least 18 years old to use the Services. You agree to:

• Provide accurate registration information and keep it updated;
• Maintain confidentiality of your account credentials;
• Notify us immediately of any unauthorized access;
• Accept responsibility for all activities under your account.

We may suspend or terminate accounts that violate these Terms or appear fraudulent or abusive.

4. License and Restrictions

4.1 License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal purposes, subject to these Terms.

4.2 Restrictions

You may not:

• Use the Services for any unlawful purpose or in violation of these Terms;
• Reverse engineer, decompile, or attempt to extract source code from the Services;
• Develop competing products or services using our Services;
• Interfere with or disrupt the Services or related systems;
• Remove proprietary notices or use automated systems to access the Services;
• Rent, lease, sell, or redistribute the Services to third parties;
• Upload malicious code, viruses, or harmful content.

5. Your Content

5.1 Definition

"Your Content" means all data, files, credentials, queries, and information you submit through the Services, including database connections, uploaded files, natural language queries, and retrieved data.

5.2 Your Responsibilities

You represent and warrant that:

• You own or have necessary rights to Your Content;
• Your Content does not infringe third-party rights or violate any laws;
• You have obtained necessary consents to process personal data in Your Content;
• Your Content does not contain unlawful, harmful, or objectionable material.

5.3 License Grant

We do not claim ownership over Your Content; you retain all rights thereto. You grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display Your Content solely to provide and improve the Services.

5.4 Service Improvement

We may use information derived from Your Content in aggregated or de-identified form to improve and develop the Services. Once data is aggregated or de-identified such that it cannot reasonably be used to identify you, it is no longer considered Your Content.

5.5 Data Backup and Deletion

You are responsible for maintaining backups of critical data. Upon account termination or your request, we will delete Your Content within a reasonable time, subject to legal obligations and backup retention. Deleted data may persist in backups for up to 90 days.

6. Third-Party Services and AI

6.1 Third-Party Integrations

The Services may integrate with third-party databases, platforms, and services. You are responsible for compliance with third-party terms. We are not responsible for third-party services or their content.

6.2 AI Services

The Services use third-party artificial intelligence providers to generate SQL queries and analytics. By using the Services, you acknowledge Your Content may be transmitted to these providers for processing.

6.3 AI Accuracy Disclaimer

7. Intellectual Property

The Services and all related intellectual property are owned by us. These Terms do not grant you ownership rights. Our trademarks may not be used without prior written consent.

If you provide feedback about the Services, you grant us a perpetual, royalty-free license to use such feedback without obligation to you.

8. Payment Terms

8.1 Fees and Payment

Subscription fees are specified in your selected plan. All fees are payable in advance and are non-refundable except as required by law. We may revise subscription fees or introduce new charges at any time, with at least 30 days' prior notice via email or through the Services. Continued use of the Services after the effective date of fee changes constitutes acceptance of the new fees. You authorize us and our payment processors to charge your payment method for all fees.

8.2 Auto-Renewal

Unless you cancel before the renewal date, your subscription will automatically renew for successive periods, and you authorize us to charge your payment method for renewal fees. You may cancel through account settings or by contacting us.

8.3 Late Payment and Taxes

Late payments may incur interest at 1.5% per month or the maximum legal rate. You are responsible for all applicable taxes except those based on our net income.

9. Free Trials and Beta Features

We may offer free trials and beta features. These are provided "AS IS" without warranties and may be modified or discontinued at any time without liability. To avoid being charged, you must cancel the free trial before the trial period ends.

10. Acceptable Use

You may not use the Services to:

• Violate any laws or regulations;
• Upload content that infringes intellectual property or privacy rights;
• Process data related to illegal activities (fraud, money laundering, etc.);
• Upload malware, viruses, or malicious code;
• Engage in activities that harm minors;
• Send spam or unsolicited communications;
• Interfere with the Services or attempt unauthorized access;
• Engage in activities that damage our reputation or expose us to liability.

We may monitor usage, remove content, suspend accounts, and report violations to authorities.

11. Termination

11.1 By You

You may terminate your account at any time through account settings or by contacting us.

11.2 By Us

We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, pose security risks, or for any other reason at our discretion.

11.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. We may delete Your Content in accordance with Section 5.5. You remain liable for all fees incurred prior to termination. No refunds will be provided for terminations due to breach.

12. Disclaimers

13. Limitation of Liability

14. Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, damages, and expenses (including attorneys' fees) arising from: (a) Your Content, (b) your use or misuse of the Services, (c) your breach of these Terms, or (d) your violation of any laws or third-party rights.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of India without regard to conflict of law principles. If you are located outside India, you agree that disputes will still be governed by Indian law, without regard to conflict-of-law provisions.

15.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in Sikar (Rajasthan), India.

15.3 Informal Resolution

Before initiating legal proceedings, you agree to attempt informal resolution by contacting us at contact@askjango.com for at least 30 days.

15.4 Class Action Waiver

To the extent permitted by law, all claims must be brought individually, not as part of any class, collective, or representative action.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Services.

16.2 Modifications

We may update these Terms at any time. Material changes will be notified via email or through the Services. Continued use after changes constitutes acceptance.

16.3 Assignment

You may not assign these Terms without our consent. We may assign these Terms without restriction.

16.4 Severability

If any provision is found invalid, the remaining provisions remain in full effect.

16.5 Force Majeure

We are not liable for delays or failures due to causes beyond our reasonable control, including acts of God, pandemics, war, or infrastructure failures.

16.6 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

17. Enterprise Deployments

For enterprise customers with on-premise deployments, these Terms apply except where superseded by your enterprise agreement or Data Processing Addendum. We may collect telemetry data from on-premise installations for billing, support, and service improvement.

18. Contact Us

Email: contact@askjango.com
Company: Sonicbrain Technologies Private Limited

19. Grievance Officer (India)

In accordance with Indian law, we have appointed a Grievance Officer:

20. Acknowledgment

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the AI accuracy disclaimers, liability limitations, and non-refund policy.